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January 25, 2014

NEW EMPLOYEE: PROBLEMS FROM THE BEGINNING

The first day on the job:  Do I get a discount on my phone service since I'm working here now?
   
The second day:  I have to pick my husband up at 2:00 pm so I will be about 10 or 15 minutes late...

The third day:  Phone call - I had to take my husband to the Emergency Room this morning but I will be able to work today...

The fourth day:  Had to pick her husband up so will be late...

The fifth day:  Came to the store to tell me she was getting sick.  I told her to go home as I didn't need to be exposed to whatever she had.   I am the only person running the store and I can't afford to get sick!

The sixth day: Called in sick but called me during the day to tell me she was going to the doctor; she was seeing the doctor; The doctor was running tests;  She had Strep and would be given an antibiotic.  Each phone call interrupted my busy day as I didn't have an employee!

Saturday and Sunday I worked extra hours to catch up.

Day seven:  Still sick

Day eight:  5 minutes late...I'm not getting food stamps anymore but I'd rather work!

Day nine:  15 minutes late.  Asked if she could work Saturday to make up the hours.  We aren't even open on Saturday's!  Took a personal phone call from her husband, leaving the sales floor for several minutes.

Day ten:  She asked if she could bring her laptop to work to do her homework as she was signing up for CNA classes.  I was dumbfounded and asked her why she would even ask that question.

Day eleven: She called at 2:00 p.m. to ask,  "Can I come in from 4 to 6 as I have to take my nephew to Twin.  I told her not to bother!

The problem is that she had excellent customer service skills but lacked 'work ethic'.

email brenda.bailey.1@hotmail.com with your comments!

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